Akamai Technologies Inc. SWOT and PESTLE Analysis

Strength

1. Industry's most expansive service portfolio, including web and mobile acceleration, media, and security services: According to Gartner Market Guide for CDN services, Akamai owns the CDN service’s most important portfolio, including web and mobile acceleration, media, and security services (DDoS mitigation, malware protection, WAF, bot mitigation) etc. In order to increase customer engagement and drive revenue, it is important to optimize experience and meet user expectations of consistent, fast, and secure digital experience. So, Akamai expanded its service portfolio in both web performance and web security domain. In the Web performance domain Akamai has a global scalability, offers reliable and speedy service, and have also increased focus on DevOps and self-service as compared to traditional CDNs. In the Web security domain, the unique features include unparalleled attack detection and protection with intelligence, extendible to a massive scale. Also, they integrate defense in depth, to protect infrastructure, apps and data from DDoS, app vulnerabilities, bots and malware.

2. Unmatched customer service and round the clock monitoring: With the unparalleled scale and resiliency of approximately 300,000 servers in more than 130 countries, Akamai delivers uninterrupted customer experiences, intelligence to optimize devices, and capacity to move huge volumes of data and content, be it broadcasting to the largest audiences or personalizing for each individual user. In this fast-paced digital world with demanding users and customers a service provider company needs the best people by their side to navigate the digital journey. Akamai has 20 years of experience and a team of more than 1,900 experts supporting its customers with strategic expertise, comprehensive outsourcing, proactive monitoring and responsive troubleshooting.

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Weakness

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Opportunity

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Threat

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Political

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Economic

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Social

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Technological

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Legal

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Environmental

1. Established a responsible electronic waste management Program: Akamai is committed to address the developing worldwide crisis of electronic waste. In addition to office electronic waste for example laptops, desktops, and monitors, Akamai’s global Intelligent Platform comprises of huge number of servers located in over 130 countries and more than 1,300 networks around the world. Equipment that can’t be repurposed or exchanged should be processed for end-of-life. Akamai turned into e-Stewards Enterprise, utilizing just e-Stewards-certified facilities wherever possible. This partnership ensures that the electronic assets are processed in a socially and environmentally responsible manner, and ensures their full economic value is recovered through resale and recycling. Akamai has targeted to process 100% of electronic equipment through e-Stewards facilities. Where e-Steward certified offices are not available outside the United States, Akamai ensures that the offices are ISO 14001 ensured and have required authorizations.