Amdocs SWOT and PESTLE Analysis

Strength

1. Recognized industry leader for Amdocs product and services: Amdocs was positioned as a Leader in Gartner’s 2019 Magic Quadrant for Operations Support Systems. Amdocs is positioned the highest in Gartner’s Quadrant for the ability to execute and furthest for completeness of vision in the Leaders quadrant. Amdocs even won the Frost & Sullivan Asia-Pacific Telecom OSS/BSS Vendor of the Year award in 2018. Gartner also recognized Amdocs for its leadership in the Integrated Revenue and Customer Management and IT Services for Communications Service Providers worldwide. Across the 350 communications and media companies that Amdocs serves, the company had won several OSS and NFV projects in the industry last year (2018). These include a multi-year SmartOps project in the Philippines for Globe Telecom, PLDT in the Philippines for upgrading and managing business technology systems with the integration of artificial intelligence and machine learning to enhance customer experience, engagement and product delivery; Comcast in the US for supporting their SD-WAN service and several others. Amdocs was even recognized by Analysis Mason as the leader for Global Monetization Platforms Market Share, Global Monetization Platforms Prof. Services and Service Design and Orchestration Market Share. Amdocs was also awarded the MEF Technology Solution of the Year Award for Service Automation domain.

2. Leading software & services provider to globally diversified communications and media companies: Communications service providers worldwide are rapidly transforming their businesses to deliver a digital customer experience, leveraging the new opportunities that will come with 5G adoption. Amdocs is fully utilizing these opportunities with their AmdocsONE product and different digital and automation services to maximize their revenue for the coming years. With services to clients in 85 countries in the world and 350 customers, including the largest SPs on the planet, 600 Media company relationships and market capitalization of $9.3billion, Amdocs is the leading software & services provider to globally diversified communications and media companies. A diverse range of services starting from Managed Services, Digital Business Operations, Quality Engineering Services, Cloud Services, Consulting Services, Integration Services to Data & Intelligence Services, is helping Amdocs to diversify its business into new geographies and new logos. Amdocs is witnessing improved customer diversification over last several years, despite continued customer consolidation.

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Weakness

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Opportunity

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Threat

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Political

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Economic

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Social

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Technological

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Legal

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Environmental

1. Developing energy efficient software solutions: Technology can promote energy efficiency and environmental sustainability to a great extent when used effectively. Amdocs focuses on products and solutions that help service providers shift away from costly, energy-consuming hardware components by delivering software-driven capabilities on shared platforms. Its software minimizes the reliance on high-touch manual processes that need large teams of employees in physical global footprints, and thus minimizing the need for physical real estate assets. Another example of Amdocs’ energy efficient software solution is the provision of key digital business systems and automation technology to enable Transport for London to charge highly polluting vehicles for entering specific zones within the city, encouraging the use of cleaner cars, improving the UK capital’s air quality, and creating the world’s largest ULEZ.

2. Dedicated sustainability efforts in corporate practices: In the recent times, organizations are realizing that focusing on environmental responsibility helps them maintain a sustainable competitive advantage apart from achieving their corporate sustainability goals. The S&P Dow Jones Sustainability Index (DJSI) recognized Amdocs as a company “best positioned to address future sustainability challenges and opportunities” and selected Amdocs as one of its index components in2019”. This recognition has positioned Amdocs in the top 10% of the industry (TSV IT) in North America and is also an important assurance of the company’s sustainability efforts. DJSI has been measuring and advancing corporate ESG practices since 1999, providing investors with information for managing sustainability investment portfolio.