COMPANY PROFILE -Amdocs
Business Sector :Technology
Operating Geography :Israel, United States, Global
About Amdocs :
Amdocs is a provider of software and services for communications, entertainment, and media industry service providers. The company was founded in 1982 in Israel, went public in 1988, and is currently headquartered in Chesterfield, Missouri, U.S.A. Amdocs provides services in 85 countries across the world. Shuky Sheffer is the current President and CEO of Amdocs. The Company develops, implements and manages software and services associated with business support systems (BSS), operational support systems (OSS) and network operations to enable service providers to introduce new products and services, process orders, monetize data, support new business models and enhance the understanding of their customers. Amdocs boasts of a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators. The company employs 25000 people as per 2020 receords. The last couple of years (2017-2019) have been extremely successful for the company with numerous awards and recognition. Amdocs won the MEF Technology Solution of the Year award: Service Automation and the Most Innovative 5G Strategy in Leading Lights Awards in 2019. Amdocs was recognized as a leader by Gartner in its 2019 Magic Quadrant for IT Services for Communications Service Providers and in 2019 Magic Quadrant for Operations Support Systems. Amdocs also won the TM Forum Catalyst Award for Empowering Business Assurance with Artificial Intelligence catalyst in 2018.
Amdocs Revenue :
$4,086 million - FY ended 30th September 2019 (y-o-y growth -1%)
$3,974 million - FY ended 30th September
Competitive Analysis of Amdocs
The SWOT analysis for Amdocs is presented below:
| Strengths | Weaknesses |
1. Recognized industry leader for Amdocs product and services
2. Leading software & services provider to globally diversified communications and media companies
3. Established managed services global footprint with highly recurring revenue stream
4. Efficient Merger and Acquisition strategies
5. Implementation of amdocsONE
6. Image of an employee-centric organization | 1. Adverse impact of longer length of sales cycle on business
2. Major portion of revenue derived from limited number of significant customers
|
| Opportunities | Threats |
1. Significant growth of OSS market
2. Emergence of 5G technology
3. Acquisition of UXP Systems by Amdocs
4. Growth in media and Pay TV sector
| 1. Threat of cyber security attack
2. Volatility in the world’s capital markets
3. Fluctuations in foreign currency exchange rates
4. Increasing competition in customer experience solutions in the communications and media industry
|
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Detailed SWOT Analysis of Amdocs
Strength
1. Recognized industry leader for Amdocs product and services: Amdocs was positioned as a Leader in Gartner’s 2019 Magic Quadrant for Operations Support Systems. Amdocs is positioned the highest in Gartner’s Quadrant for the ability to execute and furthest for completeness of vision in the Leaders quadrant. Amdocs even won the Frost & Sullivan Asia-Pacific Telecom OSS/BSS Vendor of the Year award in 2018. Gartner also recognized Amdocs for its leadership in the Integrated Revenue and Customer Management and IT Services for Communications Service Providers worldwide. Across the 350 communications and media companies that Amdocs serves, the company had won several OSS and NFV projects in the industry last year (2018). These include a multi-year SmartOps project in the Philippines for Globe Telecom, PLDT in the Philippines for upgrading and managing business technology systems with the integration of artificial intelligence and machine learning to enhance customer experience, engagement and product delivery; Comcast in the US for supporting their SD-WAN service and several others. Amdocs was even recognized by Analysis Mason as the leader for Global Monetization Platforms Market Share, Global Monetization Platforms Prof. Services and Service Design and Orchestration Market Share. Amdocs was also awarded the MEF Technology Solution of the Year Award for Service Automation domain.
2. Leading software & services provider to globally diversified communications and media companies: Communications service providers worldwide are rapidly transforming their businesses to deliver a digital customer experience, leveraging the new opportunities that will come with 5G adoption. Amdocs is fully utilizing these opportunities with their AmdocsONE product and different digital and automation services to maximize their revenue for the coming years. With services to clients in 85 countries in the world and 350 customers, including the largest SPs on the planet, 600 Media company relationships and market capitalization of $9.3billion, Amdocs is the leading software & services provider to globally diversified communications and media companies. A diverse range of services starting from Managed Services, Digital Business Operations, Quality Engineering Services, Cloud Services, Consulting Services, Integration Services to Data & Intelligence Services, is helping Amdocs to diversify its business into new geographies and new logos. Amdocs is witnessing improved customer diversification over last several years, despite continued customer consolidation.
The remaining section of “Strength” is available only in the 'Complete Report' on purchase.
Weakness
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Opportunity
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Threat
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The PESTLE/PESTEL analysis of Amdocs is presented below:
| Political | Economical |
| 1. Political conditions in the Middle East and other countries | 1. Impact of foreign currency movements on revenue
2. Business impact of COVID-19
|
| Social | Technological |
2. Focus on a healthy work environment
3. Change in stakeholder behavior due to pandemic outbreak
| 1. Encouraging technical innovation among the employees
2. Inclusion of Internet of Things (IoT) in product portfolio
|
| Legal | Environmental |
1. Investigation of Securities Claims against Amdocs
2. Patent infringement dispute between Amdocs and Openet
| 1. Developing energy efficient software solutions
2. Dedicated sustainability efforts in corporate practices
|
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Detailed Pestle Analysis of Amdocs
Political
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Economic
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Social
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Technological
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Legal
This section is available only in the 'Complete Report' on purchase.
Environmental
1. Developing energy efficient software solutions: Technology can promote energy efficiency and environmental sustainability to a great extent when used effectively. Amdocs focuses on products and solutions that help service providers shift away from costly, energy-consuming hardware components by delivering software-driven capabilities on shared platforms. Its software minimizes the reliance on high-touch manual processes that need large teams of employees in physical global footprints, and thus minimizing the need for physical real estate assets. Another example of Amdocs’ energy efficient software solution is the provision of key digital business systems and automation technology to enable Transport for London to charge highly polluting vehicles for entering specific zones within the city, encouraging the use of cleaner cars, improving the UK capital’s air quality, and creating the world’s largest ULEZ.
2. Dedicated sustainability efforts in corporate practices: In the recent times, organizations are realizing that focusing on environmental responsibility helps them maintain a sustainable competitive advantage apart from achieving their corporate sustainability goals. The S&P Dow Jones Sustainability Index (DJSI) recognized Amdocs as a company “best positioned to address future sustainability challenges and opportunities” and selected Amdocs as one of its index components in2019”. This recognition has positioned Amdocs in the top 10% of the industry (TSV IT) in North America and is also an important assurance of the company’s sustainability efforts. DJSI has been measuring and advancing corporate ESG practices since 1999, providing investors with information for managing sustainability investment portfolio.
Key Business Segments / Diversification :
Amdocs
Managed Services Digital Business Operations Quality Engineering Services
Consulting Services Integration Services Data & Intelligence Services
Cloud Services
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TABLE OF CONTENTS
DELIVERY AND FORMAT
WHY CHOOSE US?
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Check Out Analysis of Other Relevant Companies
References used in Amdocs SWOT & PESTLE Analysis Report
1. Amdocs Annual Report 2020 - https://amdocs-marketing.com/2020/web/annual-report-2019/downloads/FINAL%20Amdocs%20Annual%20Report%202019%20-%20including%2020-F.PDF
2. Amdocs Annual Report 2019 - https://amdocs-marketing.com/2020/web/annual-report-2019/downloads/FINAL%20Amdocs%20Annual%20Report%202019%20-%20including%2020-F.PDF
3. Amdocs Annual Report 2018 - https://www.amdocs.com/media-room/annual-report-2018
4. Amdocs company profile - https://in.reuters.com/finance/stocks/company-profile/DOX.O
The detailed complete set of references are available on request in the 'Complete report' on purchase.
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In-text: (SWOT & PESTLE.com, 2021)
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Amdocs SWOT and PESTLE analysis has been conducted by Shalmali Chakraborty and reviewed by senior analysts from Barakaat Consulting.
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