COMPANY PROFILE -Avaya Holdings Corporation
Business Sector :Digital Communications
Operating Geography :United States, North America, Global
About Avaya Holdings Corporation :
Avaya Holdings is a Durham, North Carolina-based international technology business with a focus on workstream collaboration and cloud communications. In 2000, Lucent separated Avaya as a corporate body. From 2000 until 2007, it remained a publicly traded firm. Two private equity companies, TPG Capital and Silver Lake Partners, paid $8.2 billion to acquire Avaya in October 2007. Unified communications (UCaaS), contact centre (CCaaS), customer experience platform (CPaaS), and services are all included in the company's Avaya OneCloud experience platform. Products & Solutions and Services are the two divisions the company operates under. The Products & Solutions segment creates, markets, and offers unified communications and contact centre solutions that can be used on-premises, in the cloud, or a hybrid environment. The Services business unit creates, markets, and sells international service packages that help clients assess, plan, design, implement, monitor, manage, and optimise their enterprise communications networks. Voice, e-mail, chat, social media, video, performance management, and simple third-party integration are all part of its communications solutions. Global support services, enterprise cloud and managed services, and professional services are the three business segments that make up its services. The business also provides a variety of business devices, such as video conferencing equipment and handsets, in the market. In June 2022, the company announced $600 million in aggregate financing commitments.
The unique selling proposition (USP) of Avaya is that it serves businesses at 220,000 customer locations in 190 countries around the world and is the largest pure-play UC and CC company, ranking No. 1 in CC and No. 2 in UC and collaboration. The mission statement of the company reads, "To reimagine the ways people and businesses engage and experience the world"
Avaya Holdings Corporation Revenue :
US$ 2,973 million - FY ending 30th September 2021
US$ 2,873 million - FY ending 30th September 2020
Competitive Analysis of Avaya Holdings Corporation
The SWOT analysis for Avaya Holdings Corp. is presented below in a matrix followed by the detailed analysis report:
| Strengths | Weaknesses |
1. Continuous innovation across the portfolio
2. Open cloud platform that can be customized
3. Global leader in digital communications
4. Significant R&D activity over the years
| 1. Open source softwares expose to exploitation
2. Highly indebted financial structure
|
| Opportunities | Threats |
1. Need for work from anywhere solutions
2. Rise in demand for hybrid cloud
3. Shift of business leaders to IT priorities
| 1. Formidable competition in each vertical
2. Consolidations in industry will result in strong competitors
3. Personal devices used for work, challenge security
|
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Detailed SWOT Analysis of Avaya Holdings Corporation
Strength
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Weakness
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Opportunity
1. Need for work from anywhere solutions: Remote working has become a norm during the pandemic. Majority of the IT firms migrated their 95% of the workforce to remote working environment. Technology giants such as Google have promised to offer long term remote working options to employees. However, most firms see multiple downsides in it. When the pandemic is brought under control, the continuation of work from anywhere can only happen if the problems associated with it are resolved. Avaya has been investing heavily in AI to resolve issues of customers and employees. The company has experienced increased customer loyalty due to this advancement. The work from anywhere trend has led to increased demand for devices and software solutions from the company. It needs to continue towards the customer focused approach to grow market share.
2. Rise in demand for hybrid cloud: The hybrid cloud architecture is a combination three types of service models which include Infrastructure as a Service, Platform as a Service and Software as a Service. From 2021 to 2026, the hybrid cloud market is anticipated to grow at a CAGR of 18.73 percent. It was valued at $85.3 in 2021. The need for hybrid cloud services has been more than the other cloud services because of the flexibility that they offer. They provide the ability to scale up organization’s processing capacity at a short notice So, massive infrastructural resources can be saved. Most data can be on public cloud, so that the operational cost will remain minimal. The critical data is stored at on campus data centers. The hybrid cloud also offers management software that reduce the costs of internal resources. Avaya’s OneCloud is a portfolio of products that offers hybrid cloud solutions. It must expand the cloud offerings to gain from this trend.
The remaining section under "Opportunity" is available only in the 'Complete Report' on purchase.
Threat
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The PESTLE analysis for Avaya Holdings Corp. is presented below in a table followed by the detailed analysis report:
| Political | Economical |
1. Significant tariffs by US are detrimental to operations
2. Complex nature of political relations complicate government contracts
3. Brexit has created uncertain business situation
| 1. Fluctuation in global currency exchange rates negatively impacts cash flows |
| Social | Technological |
| 1. Lack of team bonding in using business communication applications | 1. Multicloud systems can increase engagement
2. Artificial Intelligence (AI) integrated contact center increases customer loyalty
|
| Legal | Environmental |
1. Stringent data regulations hinder cloud-based solutions
2. Tax Cuts and Jobs Act will affect cash flows significantly
| 1. Ill effects of energy intensive operations mitigated with carbon tracking |
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Detailed Pestle Analysis of Avaya Holdings Corporation
Political
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Economic
This section is available only in the 'Complete Report' on purchase.
Social
1. Lack of team bonding in using business communication applications: The work from anywhere capability has improved the chance of survival for many companies during the pandemic. A hybrid model consisting of both, traditional and remote work, is being said to be the future of work. However, it is tough to achieve this without the support of current technology. Large MNCs work with organizational culture as their foundation. The social cohesion is considered necessary for employees to align their goals with that of the organization. So, virtual collaboration is possible for a short term based on the bonding that was formed by the organization. Even cross collaboration will become difficult if the standards of behavior and interaction vary drastically among the teams. This affects Avaya as it offers a portfolio of devices, cloud solutions and other products that are seeing a boom during the pandemic. Avaya must innovate to improve the coordination within the organization.
The remaining section under "Social" is available only in the 'Complete Report' on purchase.
Technological
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Legal
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Environmental
This section is available only in the 'Complete Report' on purchase.
Major Brands :
- Avaya OneCloud
- OneCloud Cloud Office
- Avaya Contact Center
- Avaya Unified Communications
Avaya Holdings Corporation SWOT and PESTLE Analysis PDF Report is a custom report and will be delivered to your email inbox within 2 business days from purchase.
TABLE OF CONTENTS
DELIVERY AND FORMAT
WHY CHOOSE US?
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Check Out Analysis of Other Relevant Companies
References used in Avaya Holdings Corporation SWOT & PESTLE Analysis Report
1. Annual Report - https://s22.q4cdn.com/516166255/files/doc_financials/annual/2022/239566_010_BMK_WEB2.pdf
2. Reimagining the postpandemic workforce - https://www.mckinsey.com/business-functions/organization/our-insights/reimagining-the-postpandemic-workforce
3. What To Expect In The Future Of Corporate Communications - https://www.forbes.com/sites/forbescommunicationscouncil/2020/04/28/what-to-expect-in-the-future-of-corporate-communications/?sh=2d9387d22a19
4. Avaya OneCloud CCaaS - https://www.avaya.com/en/products/ccaas/artificial-intelligence/
The detailed complete set of references are available on request in the 'Complete report' on purchase.
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