COMPANY PROFILE -Etihad Airways
Business Sector :Aviation
Operating Geography :Middle East, Global
About Etihad Airways :Etihad Airways is the second flag carrier of United Arab Emirates and the national carrier for the emirate of Abu Dhabi. It is also one of the largest airlines in the Middle East. It has its headquarters located in Khalifa City, Abu Dhabi, UAE. The airline provides services to 84 destinations across 49 countries of Europe, Asia, and the Middle East. In America, services are provided to Toronto and New York. The main base of the airline is the Abu Dhabi International Airport. The formation of Etihad Airways was a result of royal decree issued by Sheikh Khalifa bin Zayed Al Nahyan of the Royal Family in 2003.
It has a modern fleet of 102 aircraft and is currently one of the world’s youngest fleets. It has over 26,000 employees as of 2017. The airline also has a cargo services division called Etihad Cargo and a recreation division called Etihad Holidays. The airline won an Airline Excellence Award by AirlineRatings.com in 2019 given on basis of a seven-star safety rating and demonstration of leadership in innovation for passenger comfort. It now holds the 6th position in the World’s Top Ten Airlines List. The company has 21,529 employees as per 2019 records.
The mission statement of Etihad Airways reads, to “give a refreshing welcoming to their guest, where travel should be safe and secure in an environment that is friendly, and where global standards in both terms is practiced, be it hospitality or in the technical aspects in assuring a safe journey for its guests.” The vision of the airline is “to become one of the global airliners that exude a truly 21st century, where challenges, and changing environment, plus an engaging vision to break the convention.” The Unique Selling Point(USP) of the airline is that it connects the world through Abu Dhabi.
Etihad Airways Revenue :$1.28 billion– FY ending Dec 2019
Competitive Analysis of Etihad Airways
|1. Strong operational performance|
2. Support from the Emirate of Abu Dhabi
3. Strong and geographically diverse equity partner network
4. Worldwide route network with a young, modern and efficient fleet
|1. Operational challenges in subsidiaries - airberlin and with Alitalia
2. Non-disclosure of financials and limited transparency
|1. Strategic technology investments to deliver long term cost benefits|
2. Growth potential in air cargo segment
|1. Formidable competition in Middle East and Europe
2. Accusations by rival airlines in the United States
3. Increase in conflicts and terrorist threats across Middle East
4. Low oil prices increases price competition from rival legacy carriers
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Detailed SWOT Analysis of Etihad Airways
1. Strong Operational Performance: Etihad clocked a strong operational performance in FY15. Its 2105 net profit stood at 103 million US$, up 41% from FY14, while revenue was at US$ 9.02 billion up by 19.5%. Etihad also carried a total of 17.8 million passengers in 2015. Fitch has also assigned Etihad Airways with an ‘A’ rating and a Stable Outlook.
2. Support from the Emirate of Abu Dhabi: Etihad being the flag carrier of UAE enjoys strong support from the government, both in financial and administrative areas. Etihad also had an access to an interest-free $3 billion loan from the Abu Dhabi royal family according to a Reuters report.
3. Strong and geographically diverse equity partner network: Etihad boasts of a strong and geographically diverse equity partner network across the globe. It is the single largest shareholder with 49% stake in the Italian carrier, Alitalia. It also has a 29% stake in AirBerlin, 24% stake in Jet Airways, 20% stake in Virgin Australia which are major carriers in their respective geographies. Etihad further holds 49% stake in Air Serbia, 40% stake in Air Seychelles and 33% stake in Etihad Regional (Swiss regional carrier). Thus combined with its partners Etihad has a global reach and is the seventh largest airline group globally. Further though its equity partners Etihad has been able to identify and develop significant business synergies and cost savings. Etihad further has 188 interline relationships and 54 codeshare agreements with carriers globally.
4. Worldwide route network with a young, modern and efficient fleet: Etihad directly serves more than 120 destination globally and more than 600 destinations through its codeshare partners. It also clocked an high 79.4% network-wide seat load factor in 2015. Etihad also boasts of an young, modern and efficient aircraft fleet which helps in operating and environmental efficiency and helps in delivering best-in-class customer experience. Etihad also has 10 and 14, Airbus A380 and Boeing 787 Dreamliners respectively in its fleet which are the world’s largest and most modern widebody aircrafts.
1. Operational challenges in subsidiaries - airberlin and with Alitalia: Etihad is facing challenges with its two major European subsidiaries - airberlin and Alitalia. Both of these airlines are operating in a tough competitive environment. Alitalia was facing financial woes when Etihad bought 49% stake in 2014. The subsequent restructuring plan proposed by Etihad resulted in lienating Alitalia's workforce and was ultimately rejected. Also without a majority stake in Alitalia and the powerful labor unions at Alitalia who prevented Etihad from making the desired changes, Etihad’s influence was restricted and ultimately Alitalia lost further ground to rivals such as Ryanair and EasyJet. Air Berlin was also operating under losses and has a 1.2-billion-euro debt in its books and will need a major financial and operational restructuring for a turnaround.
2. Non-disclosure of financials and limited transparency: Etihad being a state owned enterprise does not disclose its financial accounts which brings into question its corporate governance practices. The carrier just releases a summary of its annual performance which does not represent a detailed picture of its accounts. Rivals in united States have accused Etihad of receiving financial assistances which violate Open Skies policy. Unless proper and transparent accounting policies and standards are followed, and annual statements disclosed Etihad cannot claim to be a truly transparent organization which follows proper corporate governance practices.
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