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Toll Group SWOT & PESTLE Analysis

ID : 52251453| Oct 2019| 15 pages


Business Sector :Logistics

Operating Geography :Australia, Global

About Toll Group :

Toll Group was founded in 1888 by Albert Toll. It provides integrated logistics solutions across 55 nations around the world and is one of the largest logistics service providers in the Asia-Pacific region today. The headquarters of the company are located currently in Melbourne. There are over 40,000 employees working with the company. The gamut of businesses working under the group are Toll Global Resources & Government Logistics, Toll Global Logistics, Toll Global Forwarding, Toll Global Express, Toll Domestic Forwarding, and Toll Specialized & Domestic Freight. The company provides services that fall under the categories of document parcel and courier service, freight services, warehouse logistics, aviation, maritime & fleet services, remote & resource logistics, business support and consultancy and project services. Toll Group which is a subsidiary of Japan Post, is the Asia Pacific region’s leading provider of logistics services, employs approximately 44,000 people across some 1,200 locations in more than 50 countries as of March 2019.

Toll Group Revenue :

$8.7 billion – FY ended 31 March 2019 (y-o-y growth of 6%)
$8.2 billion – FY ended 31 March 2018

Competitive Analysis of Toll Group

The SWOT analysis for Toll Group is presented below:
1. Long term contract wins and client relationships
2. Consistent increase in both profit and revenue in challenging business environment
3. Making its presence felt through increased CSR activities.
4. Access to the huge customer base in Asia post acquisition by Japan Post
1. Underperformance of some of the businesses due to overwhelming expansion.
2. The relatively weaker presence of Toll Group in the online delivery market.
1. Increasing demand of Omni-channel logistics
2. Leveraging new technology platforms to drive growth
3. Investments in new fleet and equipment to reduce costs and carbon emissions
1. Logistics industry facing margin pressure from customers
2. Not being able to break in to Australia Post’s market of online deliveries.
3. Existing Customers restructuring their SCM to reduce dependency on external logistics suppliers
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Detailed SWOT Analysis of Toll Group



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1. Underperformance of some of the businesses: Toll Group comprises of 5 business segments with each of them providing an average of seven distinct services, thus making an approximate total of 35+ services that the company provides. Besides which, each of these businesses and services they provide are expanded across several countries in the Asian continent. It is therefore only likely that with such a huge spread of the business across several geographies, management is a challenge. This challenge was validated by the lower earnings in the marine business of Toll Global Resources in Australia and Asia, flattening in the gross profit from ocean freight as the freight charges increased due to clients preferring the cheaper water mode over the air mode and consequently the air freight also experiencing a sharp decline in the Toll Global Forwarding Business. In October 2018, Toll announced that it would cut about 330 jobs in Australia and 700 jobs globally as the trucking and logistics group outsourced finance and accounting services to Accenture.

2. The relatively weaker presence of Toll Group in the online delivery market: Toll’s traditional model has been to move consumer goods, mostly by air and road, between warehouses and stores but recently the emergence of online shopping worldwide has forced them to enter in to the online delivery market which is an unchartered arena for them. This unforeseen competition from the E-Commerce model of logistics is a challenge for the company. Its major competitor in this field is Australia Post. As an attempt to face this challenge, the company has launched its Toll Consumer Deliveries business which is its online logistic service wing and also launched a new a $160 million retail and e-commerce fulfillment center in 2018.


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Check Out Analysis of Other Relevant Companies

References used in Toll Group Analysis Report

1. Toll Group full year results for FY19 -

2. Toll Group annual report 2018 -

3. Toll Group company website -

4. Toll Group about us -

The detailed complete set of references are available on request in the 'Complete report' on purchase.

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Toll Group SWOT & PESTLE Analysis - SWOT & PESTLE.COM

SWOT & (2020). Toll Group SWOT & PESTLE Analysis - SWOT & [online] Available at: [Accessed 25 May, 2020].

In-text: (SWOT &, 2020)

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Toll Group SWOT and PESTLE analysis has been conducted and reviewed by senior analysts from Barakaat Consulting.

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