TSB Bank plc SWOT and PESTLE Analysis
ID : 521341853| Feb 2023| 21 pages
COMPANY PROFILE -TSB Bank plc
Business Sector :Banking & Finance
Operating Geography :United Kingdom, Europe, Global
About TSB Bank plc :
A unit of the Sabadell Group, TSB Bank plc is a retail and business bank in the UK. It has more than 5.0 million customers and its headquarters are in Edinburgh. Beginning in the first decade of the nineteenth century, the corporation has provided financial services. Up until the 1980s, the history of what is now known as the TSB was the history of individual TSBs, local, autonomous trustee savings banks established by people of a community to serve that community. The transformation of TSBs from a collection of independent banks into a corporate entity reached its apex in 1986. The business utilises a contemporary banking infrastructure and offers customer service through digital channels, over the phone, and in-branch locations throughout the UK. The Bank provides services for credit cards, mortgages, loans, current accounts, and insurance. Early in 2022, TSB announced that it has teamed up with Farewill to provide consumers with easy and reasonably priced wills and probate services.
The company's USP is that it is the sixth-largest bank in the UK, servicing about 7.5 million clients, and is a prominent and quite well member of Britain's financial community. The mission of TSB Bank is “to help our customers make the most of their money, so that they can feel money confident every day.”
TSB Bank plc Revenue :
£ 985.0 million - FY ending 31st Dec 2021 (y-o-y growth -6%)
£ 928.8 million - FY ending 31st Dec 2020
Competitive Analysis of TSB Bank plc
SWOT
PESTLE
The SWOT analysis for TSB Bank plc is presented below in a matrix followed by the detailed analysis report:
| Strengths | Weaknesses |
| 1. Robust digital infrastructure driving strong consumer experience 2. Established in the banking market with 5 million customers 3. Acclaimed mortgage services at TSB gives it an edge over competitors | 1. Parent company Sabadell undergoing major restructuring may impact TSB’s performance 2. Very high cost-to-income ratio showing poor management of resources and capital |
| Opportunities | Threats |
| 1. Expanding services in the national market 2. Attention to sustainable growth for ESG-conscious investors 3. Booming mortgage market and comeback of travel spending may increase volume of transactions 4. Expanding digital facilities in current pandemic scenario | 1. COVID-19 has generated instability in the market 2. Stiff competition from the Big 5 banks in UK 3. Climate-change risk may negatively impact financial restructuring 4. Bank of England looking to charge negative interest rates may harm credit |
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Detailed SWOT Analysis of TSB Bank plc
Strength
1. Robust digital infrastructure driving strong consumer experience: TSB’s 67.8% of customers were digitally active in 2021, a mild increase of 1.4 percentage points since 2020. Its mobile-banking application, launched in 2017, is easy to use and combines all modes of banking under one system. The bank has moved direct technology in-house to increase flexibility and efficiency. More than 2 million customers use digital banking, where 90% of TSB’s transactions are made digitally and 70% of sales of the bank are made digitally. One can even book a mortgage appointment on the application, signifying quality customer service and accessibility. It is investing in digital-led products and capabilities to optimize consumer satisfaction. Its digital outreach has made it decide to close down several branches in the coming years, in line with UK’s bigger banks.
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Weakness
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Opportunity
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Threat
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Major Competitors :
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TABLE OF CONTENTS
DELIVERY AND FORMAT
WHY CHOOSE US?
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References used in TSB Bank plc SWOT & PESTLE Analysis Report
1. Financial Adviser Service Awards 2021: the results - https://www.ftadviser.com/events-awards/2021/11/18/financial-adviser-service-awards-2021-the-results/
2. About TSB - https://www.tsb.co.uk/investors/about-tsb/
3. U.K. PMIs Show Record Inflation and ‘Green Light’ for BOE Hike - https://www.bloomberg.com/news/articles/2021-11-23/u-k-purchasing-managers-report-record-inflation?sref=QF6yuiF0
4. Caution Reigns as U.K. Consumers Repay Loans, Add to Savings - https://www.bloomberg.com/news/articles/2021-08-31/caution-reigns-as-u-k-consumers-repay-loans-add-to-savings?sref=QF6yuiF0
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TSB Bank plc SWOT and PESTLE analysis has been conducted by Riti Bhattacharyya and reviewed by senior analysts from Barakaat Consulting.
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TSB Bank plc SWOT and PESTLE Analysis
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