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Verizon Communications SWOT & PESTLE Analysis

ID : 52280053 | Oct 2017

COMPANY PROFILE - Verizon Communications

Business Sector : Telecommunications

Operating Geography : United States, North America

About Verizon Communications : Verizon Communications is an American multinational telecommunications conglomerate and a corporate component of the Dow Jones Industrial Average. The company is based at 1095, Avenue of the Americas in Midtown Manhattan, New York City, but is incorporated in Delaware. It deals in products like Internet of things, Cable television, Digital television IPTV, Fixed-line Mobile Broadband,Digital Media and Telematics. As of 2016, the company is known to have an employee base of 162,000 people.

Verizon Communications Revenue : US$ 125.98 billion - FY ending Dec 2016

Competitive Analysis of Verizon Communications

The SWOT analysis for Verizon Communications is presented below:
1. Good Financial Performance
2. Complementary Ad Technologies, Potential Cost Synergies
1. Late entry in unlimited data space
2. Less emphasis on R&D and innovation
3. Higher price compared to other players
4. User inconvenience
1. Potential in Emerging Markets
2. Diversify
3. Marketing Platform
4. Inbound marketing
5. Corporate Services
1. Established major content providers
2. Price pressure from industry
3. Cannibalization due to VOIP

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Detailed SWOT Analysis of Verizon Communications


1. Good Financial Performance: Verizon shows good financial performance with revenue of $131 Billion and Operating income of $33 Billion. The acquisition will help Verizon gain financial advantage and help suppress the negative income as faced by Yahoo. Together, the three companies under one umbrella can obtain good profits.

2. Complementary Ad Technologies, Potential Cost Synergies: With its 2015 acquisition of AOL, Verizon gained access to a robust programmatic and video advertising platform. With Yahoo acquisition, Verizon can now venture into the search engine and native advertising market (native ads are typically formatted to resemble the content that they are placed around). Gemini (part of Yahoo advertising division) – blends search and native ads for superior results – and BrightRoll, which offers programmatic buying and selling tools for video, display and native advertising. This effectively gives Verizon a broad spectrum of ad tech assets ranging from programmatic video and display to native advertising and search. The Yahoo acquisition also brings about cost synergies for Verizon, as there is likely to be an overlap with AOL’s operations, particularly in areas such as sales, administration and product development. Verizon has got top engineers, good designers, marketing team and new clients from the resulting acquisitions.


1. Late entry in unlimited data space: Verizon entered very late in the Unlimited data plan space, as a result of which it lost many of its customers to its competitors. Wireless market is highly mature and doesn’t have much scope for expansion. Wireline, TV (down 26% YOY) and high-speed internet (down 60% YOY) business is declining.

2. Less emphasis on R&D and innovation: Less emphasis on R&D and less innovation: While Amazon, Facebook, Quora redefined the platform for content sharing, Verizon has not done much research or innovation in this domain so far. Organic growth is also as important as all the mergers and acquisitions that Verizon focuses on.

3. Higher price compared to other players: Verizon positions itself as a premium service provider and as a consequence commands a higher price compared to other players. The problem here is with the emergence of 4g and VoIP, the services are getting inherently cheaper, and the competition is getting ahead by leading in cost. Verizon must also compete on price.

4. User Inconvenience: Managing a Verizon account is not user friendly, although number portability services are available, it is very difficult and inconvenient for the users to actually avail it. Lesser number of customer care centres compared to competitors.


1. Potential in Emerging Markets: Verizon can now use AOL to enter the vast untapped regional market of the US. This can enable to use high localization to offer services at door step. Increasing kiosks and door-to-door agents for rural and far off areas would increase their presence and brand association.

2. Diversify: there is a vast opportunity to diversify into all the complementary businesses such as Cloud services, Voice over internet, partnering with cell phone manufacturers (analogous to Jio Phone), offer better services than Netflix and Amazon Prime.

3. Marketing Platform: Verizon owns a superb marketing platform. Yahoo has developed a global data grid around users to deliver highly targeted advertising. Yahoo has sentimental analysis capability to analyse their users, demographics, and usage patterns. Yahoo can deliver local search, and semantics-based advertising. The set of products that Yahoo manages uploads everyday information to this data grid. It’s a unified marketing platform that Verizon can now make use of.

4. Inbound marketing: Google, Facebook and even Hubspot are doing a good job at changing the way users consume information and how advertising content is delivered to them. With some tweaks, Yahoo could build an advertising offering, and tap into the revenue from advertising.

5. Corporate Services: Verizon has a huge corporate client base (mass market, business, and government). Who would need enterprise solutions services, similar to those offered by Google through Google Apps. Microsoft itself has also a huge business offer. Yahoo has a highly interconnected suite of well operated and managed services that would directly translate to immediate business entry with a sufficient market share for Enterprise Solutions. Yahoo has suit adapted to various international markets. Verizon could expand the offering into Latin America, Europe, Asia-Pacific. In some markets, Verizon already has the clients, and with Yahoo now they have the product. In other markets, they are to launch the product and the ability to enter and establish their presence. Verizon already has cloud networking, and security services through Verizon Enterprise Solutions.

The unpublished sections of the entire SWOT analysis is available in the 'Complete Report' on purchase.

The PESTLE / PESTEL analysis for Verizon Communications is presented below:
1. Verizon Good Government Club
2. Contributions to election parties
1. Increasing internet usage. Increasing prevalence of internet
2. New acquisitions
1. Verizon Innovative Learning Education
2. HopeLine
1. Technological innovations and upgrades
2. Enterprise Cloud services
1. Verizon vs. FCC1. Reducing carbon foot printing
2. Recycling devices
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Detailed PESTLE Analysis of Verizon Communications


1. Verizon Good Government Club: The Verizon Good Government Clubs (GGCs) help the people of Verizon participate in America’s electoral process and support the public policies important to the future as a company. Through the GGCs, employees voluntarily join together to contribute to political campaigns and effectively participate in the electoral process. Verizon stands together to help government officials and elected leaders understand their business, issues and concerns. The Verizon GGCs are political committees organized under federal and applicable state election laws. The GGCs are subject to numerous requirements established by the statutes and the government agencies administering the federal and individual state election laws. These rules and regulations govern many aspects of the contributions process including the setting of monetary contribution limitations and the establishment of periodic reporting requirements. Verizon strictly follows all state and federal reporting and other political action committee requirements and restrictions.

2. Contributions to election parties: Verizon makes contributions to organizations and candidates for state offices. This is done after formal approval by the regional vice president, Verizon Legal, and the Senior Vice president and the Senior VP for State Government Relations or Senior VP for Public Policy.


1. Increasing internet usage: Increasing internet usage and availability of information on-the-go. The increasing prevalence of internet is enabling firms to tap into economies of scale and thus, the cost of using internet and wireless services is reducing drastically every year. Verizon attempts to provide ubiquitous internet excess by investing heavily in tower infrastructure and making the services available everywhere.

2. New acquisitions: Verizon Communications has expanded mostly through acquisitions. While it is debatable whether acquiring failing companies is a good move or not, but Verizon is proving that it knows what it is doing. Acquiring tech companies from various domains across security, search engine, cloud services, video services, etc is providing Verizon with a lot of diverse experience.


1. Verizon Innovative Learning Education: Verizon Foundation, provides free technology, access and an immersive, hands-on learning curriculum to underserved communities across America via Verizon Innovative Learning, their education initiative.

2. HopeLine: Verizon’s HopeLine program provides grants to non-profit organizations to support victims of domestic violence. They collect used wireless phones, batteries and other accessories from service providers to benefit the victims of domestic violence.

The unpublished sections of the entire PESTLE / PESTEL analysis is available in the 'Complete Report' on purchase.

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Copyrights and Disclaimer

Verizon Communications SWOT and PESTLE analysis has been conducted by Aditya Kranthi and reviewed by senior analysts from Barakaat Consulting.

Copyright of Verizon Communications SWOT and PESTLE Analysis is the property of Barakaat Consulting. Please refer to the Terms and Conditions and Disclaimer for usage guidelines.