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Zoom Video Communications SWOT & PESTLE Analysis

ID : 521210553| May 2022| 18 pages

COMPANY PROFILE -Zoom Video Communications

Business Sector :Communications Technology

Operating Geography :United States, North America, Global

About Zoom Video Communications :

Zoom Video Communications Inc., based in San Jose, California, is an American communications technology business. It provides video telephony and online chat services for teleconferencing, telecommuting, distant education, and social relations using a cloud-based peer-to-peer software platform. The business was founded in 2011 by Eric Yuan, a former Cisco engineer and executive, and its software was released in 2013. It creates a cloud service that focuses on people and improves real-time collaboration. The company offers a cloud service called unified meeting experience, which is a 3-in-1 meeting platform that includes HD video conferencing, mobility, and web meetings. It has customers all around the world. The company's major products are Zoom Meetings, Zoom Phone, Zoom Chat, Zoom Rooms, Zoom Conference Room Connector, Zoom Video Webinars, Zoom Developer Platform, and Zoom App Marketplace. The company announced on July 2021, that it has signed into a formal agreement to acquire Five9, Inc., a leading supplier of the intelligent cloud contact centre. In 2022, the company announced the set up of a second technology centre in Chennai, India.
Zoom Video Communication's USP lies in it being the market leader in web conferencing with the largest market share, as well as being extremely easy to deploy and install as needed, making the product scalable across all user groups. The mission statement of Zoom reads, "To develop a people-centric cloud service that transforms the real-time collaboration experience and improves the quality and effectiveness of communications forever".

Zoom Video Communications Revenue :


US $4,100 million - FY ending 31st January 2022 (y-o-y growth 55%)
US $2,651 million- FY ending 31st January 2021 (y-o-y growth 326%)
US $622 million - FY ending 31st January 2020

Competitive Analysis of Zoom Video Communications

SWOT
PESTLE
The SWOT analysis for Zoom Video Communications is presented below in a matrix followed by the detailed analysis report:
StrengthsWeaknesses
1. Top leader in video teleconferencing and communication automation in 40+ countries
2. Received several industry awards and recognitions
3. Expanding customer base with strong revenue growth
4. 8+ Software Communication products for usage in diverse fields
1. ‘Zoombombing’ making Zoom ill-suited, breaching confidentiality
2. Data routing through China imposes threat to privacy
OpportunitiesThreats
1. Creation of hybrid workplaces might be the brand-new subsequent mainstream.
2. Zoom entered into an agreement with ‘Kites’ to establish real-time Machine Translation solutions.
3. Newly-constituted Zoom Phone Appliances provides innovative features.
1. Company’s safeguard jeopardization might bring about bleak outcomes.
2. Increased international expansion might expose the company at an elevated risk.
3. Subjection to antedated tax accountability can cause detrimental business repercussions.
4. Capability of exercising diminishing returns and consolidated tax attributes are limited.
SWOT & PESTLE (combined)
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Detailed SWOT Analysis of Zoom Video Communications

Strength

1. Top leader in video teleconferencing and communication automation in 40+ countries: Zoom is one the foremost video conferencing and teleconferencing company accessible in 25 auxiliary territories and countries alongside provides highly regulated local phone services and PSTN access with new metered and unlimited calling plans over 40 international countries, making Zoom a more enthralling multinational choice. Furthermore, a brand-new telephone service scheme named Zoom Phone Pro Global Select Plan is made available for companies with universal locations. Zoom established afresh way of amicable, face-to-face, unified communicating platform. Connectivity provided by Zoom is through the Bring Your Own carrier model. Zoom Phone Beta services will be at hand upon appeal to the certifies Zoom clients.

2. Received several industry awards and recognitions: Zoom Video Communications has been nominated as a Leader in the Magic Quadrant for Unified Communications for five years in a row. The standard based on which Gartner assess companies for the UCaaS Magic Quadrant is set quite high. Furthermore, Zoom Inc. with its explosive growth, made its way for the very first time to the desired position of top 10 Omdia UCaaS Scorecard of North America providers along with two other leading companies giving stiff competition to several other companies. Zoom is the seventh largest provider which successfully earned the second spot based on its financials and market impetus.

The remaining section under "Strength" is available only in the 'Complete Report' on purchase.

Weakness

This section is available only in the 'Complete Report' on purchase.

Opportunity

This section is available only in the 'Complete Report' on purchase.

Threat

This section is available only in the 'Complete Report' on purchase.

Major Competitors :

Major Brands :

  • Zoom Meetings
  • Zoom Phone
  • Zoom Rooms
  • OnZoom
  • Zoom Developer Platform
  • Zoom Video Webinars
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TABLE OF CONTENTS
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WHY CHOOSE US?

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References used in Zoom Video Communications SWOT & PESTLE Analysis Report

1. Zoom Phone Now Available in 40 Countries - https://www.uctoday.com/unified-communications/ucaas/zoom-phone-now-available-in-40-countries/
2. Zoom Video Communications Q4 FY22 Earnings February 28, 2022 - https://investors.zoom.us/static-files/b386b31c-6321-4a2b-8bdd-208e2f297ec7
3. Zoom Named a Leader in Two Gartner 2020 Magic Quadrants: Meeting Solutions and Unified Communications as a Service - https://www.globenewswire.com/news-release/2020/11/18/2129274/0/en/Zoom-Named-a-Leader-in-Two-Gartner-2020-Magic-Quadrants-Meeting-Solutions-and-Unified-Communications-as-a-Service.html
4. Omdia UCaaS Scorecard: Microsoft, Zoom, Cisco Shake It Up - https://www.nojitter.com/ucaas/omdia-ucaas-scorecard-microsoft-zoom-cisco-shake-it
5. Zoom 'unsuitable' for government secrets, researchers say - https://www.bbc.com/news/technology-52152025
The detailed complete set of references are available on request in the 'Complete report' on purchase.

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SWOT & PESTLE.com (2022). Zoom Video Communications SWOT & PESTLE Analysis - SWOT & PESTLE.com. [online] Available at: https://www.swotandpestle.com/zoom-video/ [Accessed 18 May, 2022].

In-text: (SWOT & PESTLE.com, 2022)

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Zoom Video Communications SWOT and PESTLE analysis has been conducted by Imran Khan and reviewed by senior analysts from Barakaat Consulting.

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