Get The Free Sample Complete
SWOT & PESTLE Analysis Report
This report is shared in order to give you an idea of what the complete SWOT & PESTLE analysis report will cover after purchase.
Get this sample report, completely free
DOWNLOAD NOW
In case you want this report emailed straight into your email inbox, kindly share your details below. Please note that you agree to receive email updates from us on our new reports and solutions.
Get Your Free Summary Copy of the
SWOT & PESTLE Analysis Report
The Summary report contains the SWOT & PESTLE table contents only. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this free summary report
DOWNLOAD REPORT
In case you want this report emailed straight into your email inbox, kindly share your details below. Please note that you agree to receive email updates from us on our new reports and solutions.

Teleperformance SE SWOT and PESTLE Analysis

ID : 521752053| Oct 2023| 21 pages

COMPANY PROFILE -Teleperformance SE

Business Sector :Digital Services

Operating Geography :France, Europe, Global

About Teleperformance SE :

Teleperformance SE is a global leader in outsourced omnichannel customer experience management services. Founded in 1978 and headquartered in Paris, France, serving clients from various industries, including telecommunications, financial services, technology, healthcare, and more. With a vast presence, Teleperformance conducts its activities in 91 countries and supports customer interactions in more than 300 languages. Serving approximately 170 markets, the company caters to a diverse range of industries and clients. Its dedication to delivering exceptional customer experiences has earned Teleperformance nearly 1,200 clients worldwide, solidifying its position as a leading player in the customer experience industry. In 2022, Teleperformance further strengthened its global presence by expanding activities to three new countries: Belgium, Belize, and Mauritius. Teleperformance offers a wide range of customer experience solutions, including customer care, technical support, sales, and back-office services. The company leverages advanced technologies and data analytics to deliver exceptional customer interactions and drive business growth for its clients. As of 2023, with a workforce of over 410,000 employees, Teleperformance places great importance on workplace well-being and the integration of ESG practices. Approximately half of its employees currently enjoy the flexibility of working from home. This strong commitment to employee welfare and sustainability practices has earned Teleperformance recognition, ranking No. 11 out of over 10,000 companies assessed in Fortune Magazine's Top 25 Best Workplaces in partnership with Great Place to Work. This acknowledgment further validates the company's dedication to fostering a positive and inclusive work environment for its diverse global workforce.

Teleperformance's unique selling proposition lies in its global leadership in customer experience management services, with a vast presence in 91 countries, catering to diverse industries. The company's mission is to be the undisputed global leader in digital integrated business services, focusing on sustainable growth and exceptional customer experiences while prioritizing workplace well-being and responsible ESG practices. Teleperformance envisions a future where it maintains its position as a leading industry force, achieving revenue exceeding €10 billion by 2025, creating a positive work environment, and driving positive change in the global business services landscape.

Teleperformance SE Revenue :


€ 8,154 million - FY ending 31st December 2022 (y-o-y growth 14.6%)
€ 7,115 million - FY ending 31st December 2021

Competitive Analysis of Teleperformance SE

SWOT
PESTLE
The SWOT analysis for Teleperformance SE is presented below in a matrix followed by the detailed analysis report:
StrengthsWeaknesses
1. Wide geographic presence, serving globally with operations in 91 countries.
2. Premier global leader in outsourcing for exceptional customer & citizen experience.
3. Diversified client base in 170 markets with nearly 1,200 clients.
4. Robust revenue growth with a CAGR of over 14% in the past 5 years.
5. High employee satisfaction levels with an average trust index score of 79%.
6. Best-in-class technology, automation & predictive models driving CX.
1. Data protection is a challenge due to high reliance on digital technologies.
2. Navigating diverse regulations & cultural differences in multiple countries poses operational complexities.
OpportunitiesThreats
1. Expand its market in retail & e-commerce segment with the growing demand.
2. Enhance value creation & business model through strategic acquisitions for growth & diversification.
1. Operating in the industry with a high employee attrition rate.
2. Intense competition from many established players vying for significant market share.
SWOT & PESTLE (combined)
Complete Report
USD 21
*
  • Debit/Credit card
  • PayPal
Great quality, Affordable pricing.
Safe and secure payments
On purchase the Teleperformance SE SWOT and PESTLE Analysis PDF report will reach you within minutes. At rare times, a slight delay not exceeding 1 hour might be caused.

Detailed SWOT Analysis of Teleperformance SE

Strength

This section is available only in the 'Complete Report' on purchase.

Weakness

This section is available only in the 'Complete Report' on purchase.

Opportunity

1. Expand its market in retail & e-commerce segment with the growing demand: The global CX management market, including both insourced and outsourced services, was valued at approximately US$350-370 billion in 2022, showing steady growth from around US$280-300 billion in 2010. This is due to the increasing number of omnichannel interactions between consumers and brands, as well as between citizens and government agencies. The proliferation of mobile devices like smartphones and tablets has facilitated instant connections between consumers and brands, driving the demand for CX management services. The rise of non-voice interaction channels such as email, social media, messaging, and chat has also contributed to double-digit annual growth in the industry. Furthermore, the expansion of online services, including IoT, cloud services, and the metaverse, has created new needs in various sectors, particularly retail, e-commerce, and leisure. This trend presents an opportunity for Teleperformance to expand its market presence in these segments.

The remaining section under "Opportunity" is available only in the 'Complete Report' on purchase.

Threat

1. Operating in the industry with a high employee attrition rate: The sector in which Teleperformance operates experiences a high rate of employee turnover. According to the COPC industry standard, the average annual staff attrition rate for agent positions is 87%. This is because many employees are freshers. However, Teleperformance has managed to maintain an attrition rate below the industry average. For agents, who make up approximately 80% of the total workforce, the average attrition rate is 6.9% per month or 82.8% per year. The attrition rate for supervisors, support, and management functions ranges from 2% to 3% per month. Globally, the company's average attrition rate in 2022 was 6.4% per month or 76.5% per year. The firm is committed to further reducing attrition, especially during the initial months of employment. This includes continuous improvement of the hiring process to identify individuals who are likely to thrive in their roles, regular employee satisfaction surveys at key career stages, and the establishment of a retention team to conduct exit interviews and find solutions to retain talent whenever possible.

The remaining section under "Threat" is available only in the 'Complete Report' on purchase.

Major Competitors :

  • Infosys
  • Genpact
  • Accenture
  • Cognizant
  • Atento
  • Concentrix
  • Sykes
  • Majorel
  • Telus International
  • TTEC
  • WebhelpV
  • Sitel
  • Majorel
  • Alorica
  • Transcom
  • Comdata
  • EXL Cap Gemini
  • Tata Consultancy Services
  • Wipro
SWOT & PESTLE (combined)
Complete Report
USD 21
*
  • Debit/Credit card
  • PayPal
Great quality, Affordable pricing.
Safe and secure payments
On purchase the Teleperformance SE SWOT and PESTLE Analysis PDF report will reach you within minutes. At rare times, a slight delay not exceeding 1 hour might be caused.
TABLE OF CONTENTS
DELIVERY AND FORMAT
WHY CHOOSE US?

You may also be interested in other analyses of Teleperformance SE:

Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Company Overview Report
This report is shared in order to give you an idea of what the complete Company Overview Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Competitor Analysis Report
This report is shared in order to give you an idea of what the complete Competitor Analysis Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Porter's Five Forces Analysis Report
This report is shared in order to give you an idea of what the complete Porter's Five Forces Analysis Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
VRIO Analysis Report
This report is shared in order to give you an idea of what the complete VRIO Analysis Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Value Chain Analysis Report
This report is shared in order to give you an idea of what the complete Value Chain Analysis Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Regulatory Outlook Report
This report is shared in order to give you an idea of what the complete Regulatory Outlook Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Risk Analysis Report
This report is shared in order to give you an idea of what the complete Risk Analysis Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Key Performance Indicators (KPI's) Report
This report is shared in order to give you an idea of what the complete Key Performance Indicators (KPI's) Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Environmental, Social, and Governance (ESG) Analysis Report
This report is shared in order to give you an idea of what the complete Environmental, Social, and Governance (ESG) Analysis Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
M&A Analysis Report
This report is shared in order to give you an idea of what the complete M&A Report and Analysis Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Subsidiaries, Partnerships and Collaborations Report
This report is shared in order to give you an idea of what the complete Subsidiaries, Partnerships and Collaborations Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Stakeholder Analysis Report
This report is shared in order to give you an idea of what the complete Stakeholder Analysis Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Technology Landscape and Outlook Report
This report is shared in order to give you an idea of what the complete Technology Landscape and Outlook Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Covid-19 Impact Analysis Report
This report is shared in order to give you an idea of what the complete Covid-19 Impact Analysis Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Key News and Events Report
This report is shared in order to give you an idea of what the complete Key News and Events Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
BCG Analysis Report
This report is shared in order to give you an idea of what the complete BCG Analysis Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Digital Marketing and Social Media Strategy Analysis Report
This report is shared in order to give you an idea of what the complete Digital Marketing and Social Media Strategy Analysis Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Segmentation, Targeting and Positioning (STP) Analysis Report
This report is shared in order to give you an idea of what the complete Segmentation, Targeting and Positioning (STP) Analysis Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Request for Quotation
Teleperformance SE
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.
Get The Free Sample
Ansoff Matrix Analysis Report
This report is shared in order to give you an idea of what the complete Ansoff Matrix Analysis Report will cover after purchase. We invest deep in order to bring you insightful research which can add tangible value to your business or academic goals, at such affordable pricing.
Get this report delivered straight into your email inbox for free. You also agree to receive email updates from us on our new reports and solutions.
We do not share your information with anyone. However, we may send you emails on our new reports and solutions.

Check Out Analysis of Other Relevant Companies

References used in Teleperformance SE SWOT & PESTLE Analysis Report

1. Teleperformance Germany Annual Report 2022: https://www.teleperformance.com/media/senaurhp/telep_deu_2022_pdf_us_mel.pdf
2. Teleperformance FY 2022 Presentation: https://www.teleperformance.com/media/godgx4lf/teleperformance-presentation-fy-2022-rs-vdef.pdf
3. 2023 U.S. States Minimum Wage Increases: https://qz.com/us-states-minimum-wage-increases-2023-1849943768
4. Heading: "Understanding the Digital Services Act (DSA)": https://www.teleperformance.com/en-us/insights-list/insightful-articles/global/understanding-the-dsa-4-things-to-know-about-eu-s-internet-law/
The detailed complete set of references are available on request in the 'Complete report' on purchase.

How to Reference This Page?

You can use the following in your reference section in order to give credit to the source. For different referencing styles and detailed guidelines, please click here.

Teleperformance SE SWOT and PESTLE Analysis - SWOT & PESTLE.COM

SWOT & PESTLE.com (2024). Teleperformance SE SWOT and PESTLE Analysis - SWOT & PESTLE.com. [online] Available at: https://www.swotandpestle.com/teleperformance-se/ [Accessed 23 May, 2024].

In-text: (SWOT & PESTLE.com, 2024)

Copyrights and Disclaimer

Teleperformance SE SWOT and PESTLE analysis has been conducted by Sindhu and reviewed by senior analysts from Barakaat Consulting.

Copyright of Teleperformance SE SWOT and PESTLE Analysis is the property of Barakaat Consulting. Please refer to the Terms and Conditions and Disclaimer for usage guidelines.

Teleperformance SE SWOT and PESTLE Analysis
Price : USD 21
Open chat
1
Hello
How can I Help You?